Urgent Care & Telehealth

What you need to know

Can’t wait to see a doctor? Urgent care and telehealth services help you quickly connect with affordable care. The services and benefits available to you for this type of care are different for each medical plan.

YNHHS Medical Plan

Urgent Care

When you need immediate care for an illness or injury, you can visit the nearest YNHHS walk-in facility or a PhysicianOne Urgent Care center (CT locations only). To locate an urgent care center close to you, visit HRConnect and search for urgent care.

You’ll pay a $25 copay when visiting a YNHHS facility, and you’ll pay more if you use other providers.

Telehealth

Telehealth is an ideal alternative for immediate treatment of an illness or injury when you can’t get to a doctor’s office or urgent care center.

You and your covered family members can visit a doctor virtually, wherever you are, whenever you need care—via phone, tablet, or computer. If you need medication, the doctor can even send a prescription to your pharmacy (within Connecticut, New York, Massachusetts, and Rhode Island).

Use the telehealth services below to connect to care outside the usual office hours. Telehealth is not an alternative to emergency care for a life-threatening condition.

OnDemand

See one of our own Northeast Medical Group (NEMG) providers weekdays from 7 a.m. to 7 p.m. ET, excluding holidays. To get started, download the MyChart mobile app.

The NEMG providers you see OnDemand can:

  • Diagnose symptoms
  • Order testing
  • Prescribe medication
  • Send prescriptions to the pharmacy of your choice in Connecticut, New York, Massachusetts, and Rhode Island

OnDemand does not cover pediatric services. Find more information about OnDemand at HRConnect.

How it works:

  1. Register with MyChart online at ynhhs.org/ondemand or through the mobile app.
  2. Schedule your OnDemand visit. You’ll get reminder emails, phone calls, and app pushes to remind you of your upcoming visit.
  3. Complete e-Checkin on the mobile app or website 15 minutes before your visit. You’ll answer questions about your medical history and insurance coverage.
  4. Pay for your visit with a credit card, debit card, or your HSA Bank Flexible Spending Account debit card.
  5. Join a virtual waiting room, where a medical assistant will greet you and confirm your information.
  6. Visit your OnDemand doctor.
  7. After your appointment, find a summary of your visit in the MyChart app.

LiveHealth Online

For pediatric services, or to see a board-certified doctor after hours, on weekends and holidays, and when you’re out-of-state, visit LiveHealth Online, download the mobile app, or call 888-548-3432.

HDHP Medical Plan

Urgent Care

When you need immediate care for an illness or injury, you can visit any Anthem PPO urgent care center.

Telehealth

Telehealth is an ideal alternative for immediate treatment of an illness or injury when you can’t get to a doctor’s office or urgent care center.

You and your covered family members can visit a board-certified doctor virtually, wherever you are, whenever you need care—via phone, tablet, or computer. If you need medication, the doctor can even send a prescription to your pharmacy (in Connecticut, New York, Massachusetts, and Rhode Island).

Use the telehealth services below to connect to care outside the usual office hours.Telehealth is not an alternative to emergency care for a life-threatening condition.

OnDemand

See one of our own Northeast Medical Group (NEMG) providers weekdays from 7 a.m. to 7 p.m. ET, excluding holidays. To get started, download the MyChart mobile app.

OnDemand doctors can:

  • Diagnose symptoms
  • Order testing
  • Prescribe medication
  • Send prescriptions to the pharmacy of your choice in Connecticut, New York, Massachusetts, and Rhode Island

If you’ve already met your annual deductible, you’ll pay a $49 copay to use OnDemand. OnDemand does not cover pediatric services. Find more information about OnDemand at HRConnect.

How it works:

  1. Register with MyChart at ynhhs.org/ondemand or through the mobile app.
  2. Schedule your OnDemand visit. You’ll get reminder emails, phone calls, an app push to remind you of your upcoming visit.
  3. Complete e-Checkin on the mobile app or website 15 minutes before your visit by answering questions about your medical history and insurance coverage.
  4. Pay for your visit with a credit card, debit card, or your HSA Bank Flexible Spending Account debit card.
  5. Join a virtual waiting room, where a medical assistant will greet you and confirm your information.
  6. Visit with the OnDemand doctor.
  7. Review the summary of your visit in the MyChart app after your appointment.

LiveHealth Online

If you’ve already met your annual deductible, you’ll pay a $49 copay to use LiveHealth Online. You can pay with a credit or debit card, including your HSA debit card or your FSA debit card. Be sure to provide your Anthem ID card information, so your claim is processed as an office visit.

For pediatric services, or to see a board-certified doctor after hours, on weekends and holidays, and when you’re out of state, visit LiveHealth Online, download the mobile app, or call 888-548-3432.

When you or your child can’t wait for care

LiveHealth Online is there for you 24/7/365. Pediatric services are not covered by OnDemand.

Call 888-548-3432.

Connect with…

HRConnect
Monday–Friday,
7:30 a.m. to 5 p.m. ET
844-543-2147
203-200-3838 (fax)
Website

Telehealth
LiveHealth Online
888-548-3432
Website

OnDemand
833-483-5363
Website